Return / Exchange Policy
Our customers have a 30 day return policy upon delivery. If you are not satisfied with the products for any reason return them for a refund*, less shipping charges. There will be a 10% Restocking fee on all Return & Exchanges.
*Shipping charges are not refundable for all purchases. We do NOT refund the cost shipping only the purchase price of the item.
Embroidered or Altered items are NOT RETURNABLE, EXCHANGEABLE, or REFUNDABLE. Returned items must not be washed or worn. All original tags must be attached.
Contact us by e-mail firstname.lastname@example.org or FAX 928 453-4289
The customer is responsible for all freight charges associated with the return, exchange, and reorder.
Shipping charges will apply for all exchanges.
Defects in Workmanship
Shortages or Incorrect
Shipping Charges will be calculated during the check out process. Shipping costs are based on weight of the order and how far your location is from our closest warehouse.
All Orders are shipped either UPS Standard Ground or UPS 3 Day Select to the continental United States only. Orders for Alaska and Hawaii must be telephone orders. All orders require 48 hours to process before shipping, not including weekends or holidays. This includes 3 day select. Example: Orders received on Friday morning will not ship until Tuesday due to the weekend. Weekend delivery is not available.
3 Day Select does not mean you will have delivery in 3 days. Only that will we ship the order using UPS 3 Day Select, which is usually twice as fast as ground. We make no guarantee on delivery time and are not responsible for delays caused by UPS.
UPS Ground: After the 48 hour processing period, not including weekends, the order will ship UPS ground which normally takes 3-5 days for delivery.
3 Day Select: After the 48 hour processing period, not including weekends, the order will ship UPS 3 day select. (3 Day Select is twice as fast as Ground) Selecting 3 Day Select does NOT mean you will receive your order three days after the order is placed.
Embroidery orders may require up to 14 additional days before shipping.
Online Orders - Shipping charges are calculated based on the weight of the order using the actual UPS published counter rates by UPS online. There are no hidden handling charges. UPS ground delivery will take 3-5 days on average.
Mail Orders - Flat shipping charges based on price. UPS ground delivery will take 3-5 days on average.
International Orders - None. We are NO longer accepting orders for shipping outside the U.S.A.